There was a time I has fairly good at
managing the home electronics. This included all the entertainment
gizmos and the associated equipment with the home computer like the
printer and scanner, back when those were separate items. Hell, my
level of expertise even included being able to program the VCR to
record certain programs. So, while I couldn't claim the status of a
nerdy tech wizard, I at least kept the family electronic ducks in
proper order.
Quite honestly, that situation is no
longer the case. The home technology thing has moved beyond my
abilities and I am beginning to feel about as lost as how old people
were portrayed back in the 1980's when they seemed unable to deal
with the newer, more sophisticated television remote controls. Now I
admit, I was introduced to all that stuff when a VCR was still a
gee-whiz device and when the most up to date computer had a hard
drive of forty-megabytes. That was during my two-year stint at the
local community college where I came out with an Associate Degree in
Industrial Electronics. Hindsight being what it is, I should have
thought out a more ambitious career path. Needless to say with VCR's
now mostly forgotten and being shown off in museums and computer hard
drives now ranging in the one-terabyte range, it would have been far
better if I had just taken the Industrial Electrician courses.
Still though, you would think something
as supposedly simple as the new home wireless
printer/scanner/copier/fax machine combos would be something even a
technologically lame person like myself could properly manage.
Unfortunately, keeping that sort of device up and running is
apparently beyond my capability.
This sad story all began a couple of
years ago when the quite old HP printer up and died. It had lived a
long and useful life but one day, right when my wife needed to print
something important, it had what I believe was the equivalent to an
electronic stroke. While the little LED showing it had power glowed,
all the indicator lights showing status were dark. No problem I
thought, we'll just head down and buy one of those nifty new wireless
combo printers at Best Buy.
Since the old printer died on a
Saturday, my wife and I did a relaxing lunch at a local Italian
restaurant before walking into Best Buy. Sure enough, we bought one
of those wireless HP printer/everything combos that could also scan
and fax documents. Setup was blindingly easy and I had it up and
operating within an hour of returning home.
Making matters more convenient, we
signed up for the HP ink replacement service since the intelligent
little bugger we bought could tell when its ink cartridges were
getting low. When that happened, the printer would by itself
electronically contact HP ink headquarters and have cartridges
replacements sent to us before it ran totally dry. Cool beans, no
more wife or kids freaking out over some vital paperwork/homework not
being in their hands just seconds after hitting the print symbol on
their computer screen.
All was happy in the home office
department for over a year. The printer worked great and the new ink
cartridges always came before the old ones went totally dry. Then
something weird happened, seemingly out of the blue we started
getting little warnings that the printer wasn't happy. That it needed
to contact HP ink headquarters but couldn't for some reason it wasn't
programmed to specify. Nothing was wrong with our internet service
and the small screen on the printer said it was linked into the
wireless router.
When this happened, I checked
everything out, going as far as to reboot both the printer and
router. The little screen on the printer would then tell me it was
happy and I would then go on my merry way. Finally one day we got a
message from the printer that like a petulant brat it wasn't going to
work anymore until it talked with HP ink headquarters. Well, given
that everyone in my family needed the printer for one thing or the
other panic ensued.
Putting on my computer geek thinking
cap, I dug out the crappy manual and worked through the vague and
badly written troubleshooting guide. But as I just insinuated, the
reference materiel the mighty corporate giant provided didn't help.
The next step was to peruse the HP printer website in hopes of
finding a solution. The information there was more or less the same
as the hardcopy manual, it just included more techno babble.
After scrolling through and reading the
information on the HP printer website until thoughts of suicide
started forming in my head, I broke down and called the actual
customer service phone number. Surprisingly, it didn't take long for
me reach a person, but the first words out of her mouth was a
demand for a credit card number to pay for whatever tech advice she
supplied. Now if I wanted to pay a woman to talk to me, the
subjects up for discussion would be far different than computer geek
stuff. So, I said no thanks and killed the call before things got
expensive.
Finally, I surfed various independent
computer tech websites and while I did find my problem mentioned,
none of the solutions they offered worked. The glorious and nearly
new HP printer still refused to print until it could contact
headquarters.
About a week passed with no solution
with the wife and kids postponing their printing needs until they
were at work or school. Everything was cool on the home front but the
looks I was getting from them suggested a resolution needed to come
fast. I finally talked with a guy at one of the local computer shops
and while he happily said they could solve the problem, the cost of
just looking at it would be about half the original price of the
printer itself.
The other thing about the guy that bothered
the hell out of me was the look on his face and the tone in his
voice. It reminded me of a lyric from a cheesy country song about
a fool looking for a diamond ring at a lost and found in a border town.
Without getting deep into the song's storyline, the owner of the missing ring didn't receive a friendly and helpful reception from the lost and found people. Everything about the computer shop guy's manner towards me suggested
condescension and that he thought I was a blooming idiot. Given what
I feel about the indigenous subspecies of humans that dominate the
area I unfortunately find myself living, I thanked the individual and
left the shop before either of us spoke our true minds. And in an
effort not to confirm to him the true depth of my suspected idiocy, I
carefully read the sign on the shop's door on the way out to make sure you pushed it
open to get out. Last thing I needed was him silently snickering as I
spent several seconds trying to pull the door open.
So, what does one do when all avenues
have been exhausted and you have family members getting frustrated? I
admitted defeat and we bought another printer. This time a really
simple Epson that while being wireless as well didn't have a
complicated replacement service for the ink cartridges.
With the HP printer/combo now a
glorified boat anchor it became yet another fixture in the
dining/storage room my wife uses to keep her junk. Without
elaborating, the dining room in our house has only rarely been used
for its intended purpose. In truth, I tend to block out its existence
and only say something about its cluttered nature when we have people
over and they ask. I half-jokingly tell them we're taking an online
course to become professional hoarders.
Months went by with the HP
printer/combo becoming my white whale. Far more times than I want to
admit, I'd power the damn thing back up and go through all the
supposed solutions as well as performing various half-assed
experiments in hopes of a miracle occurring. The only problem though
was that during those frustrating attempts, I felt as if the answer
was hovering just a few centimeters in front of my face. Like I was
trying to put the proverbial round peg into the square hole with the
correct orifice right beside it. Anyway, nothing ever worked with me
finally welcoming the offer of one of my son's girlfriends to take it
back to her house so her little brother could use it for parts.
A truly weird thing happened just a few
days after my son's girlfriend left with the HP. My wife, who signed
us up for the automatic ink cartridge replacement got an email
essentially saying the technical issue with the printer had been
resolved. Long story short, it appears that the girlfriend's little
brother was able to get the printer back into operation.
Of course my curiosity was killing me,
so much that I contacted my son at college to get him to ask how that
little bastard untied the Gordian knot. Well, like they say about an
emergency for one person not necessarily meaning anyone else was
required to feel any urgency on their part, days if not a week passed
without the answer filtering down to me.
That's pretty much when my white whale
up and smacked me with its giant tail before swimming off forever. My
son and that particular girlfriend broke up. The relationship, for
reasons I have no idea about, ended badly with the two apparently
going to extremes never to see each other on campus again. Needless
to say, that also meant I wasn't going to learn how her brother fixed
the HP printer.
A great deal of time has passed since I
gave up any hope of learning the mysterious answer to HP printer
problem. The wireless Epson printer that replaced it is like the
little steam engine that could. It keeps printing and scanning
without whiny complaints that it can't talk to home. So, long story
short I came to accept my technical inadequacies, in fact there is
some thing to be said about not being in charge of setup or fixing
any electronic issues that might arise. My wife now calls on our
daughter when there's an electronics-based issue or she screws up
somehow. Yes, it sort of makes me feel like the VCR up in the attic,
but there are worse fates I guess.