One of the last things someone wants
deal with after finishing a night working third shift is taking their
car back to the dealership for required warranty work. Worse yet is
when it's a repair or modification that will take several hours
pretty much forcing the owner to either get a ride home or somehow
hang around the dealership waiting. You might think such a shared
inconvenience would have a chance to draw strangers together and
build a nascent solidarity between people having to deal with typical
corporate crap these days, unfortunately no, not in this lifetime.
To be fair some automobile dealership
waiting areas are better than others. Back when I drove a Toyota
that dealership's waiting area during my first visit had several
televisions, a real snack bar/grill complete with cook that made
sandwiches and burgers, and fairly comfortable chairs and couches
that made waiting tolerable. The only thing it lacked that would have
made it perfect would have been a dimly lit and quiet room with
recliners that would allow the customers to take a nap. I actually
recommended such a room on the customer survey only to return six or
seven months later to see the snack bar closed, all but one of the
televisions removed, and even the comfortable chairs and couches
replaced with plastic seats that looked like McDonald's surplus.
My current car is a Kia Rio, and for
the most part it's okay but last year about this time, I received a
letter from the company saying that while there was absolutely
nothing to worry about I needed to call the dealership immediately to
schedule an appointment to have a few “minor” things fixed. The
letter further stated that if I didn't schedule an appointment by a
certain date I would be libel if anything bad happened. With those
kinds of warm fuzzies coming from a huge, faceless multinational
corporation I called just a few minutes later to schedule an
appointment for a Friday morning, which due to the peculiarities of
working third shift is the start of my weekend.
While the letter I received didn't
directly say these minor repairers might take several hours the dude
playing the role of the dealership's service center concierge
informed me of that fact in a casual, backhanded manner.
“Okay Mr. Johnson,” he said while
looking at his computer screen and typing what I was beginning to
believe might be a novel he was working on given that he had been
doing it for almost ten minutes. “These repairs usually take about
five hours to complete,” he said in a nonchalant way suggesting I
should have already known that fact.
“Excuse me,” I replied, far more
upset that I should have really should considering the situation I
was dealing with. In this day and age, whenever some massive
corporation is forced to spend money and time fixing something they
did wrong, it is a given that they will do their best to make it as
uncomfortable as possible for their customers.
The concierge then informed me that I
was more than welcome to take advantage of their waiting area. Which
had a television permanently tuned to a channel playing nothing but
infomercials, the usual plastic seats, and a pot of coffee that I had
already tried and whose contents tasted like used battery acid.
Truthfully, their coffee was in a weird way quite the dubious
achievement since I had spent several years drinking the rancid swill
served by army cooks to soldiers in the field and had come to believe
I was now immune to all forms of caustic liquids including drain
cleaner. When you take into consideration how tired I was, the last
thing I wanted to do was spend five hours waiting for stuff to be
fixed on my car that shouldn't have needed to repaired in the first
place.
The obvious answer was to call my
attorney wife and have her take me home. But that would have required
her to stop what she was doing, drive to the distance to the
dealership to pick me up, then drive across town to drop me off, only
to drive back to her work. That idea was a NO-GO right from the
start, so I began mentally preparing myself to stay until my car was
ready.
“You know Mr. Johnson,” the dapper
concierge said probably seeing the fatigue on my face, “we have a
free courtesy shuttle that will take you home. It won't leave for
another hour but your welcome to climb inside and catch a nap until
that time.”
As soon as the words left that man's
mouth I about broke into an impromptu interpretive ballet to display
my utter happiness that I wouldn't have to stay in that place. The
concierge then walked with me to the shuttle, which was a high-end
minivan and unlocked the door. Being the first person on site I
called a perfunctory dibs and claimed the front passenger seat. I
believe it took less than two minutes for me to doze off.
An hour later, three other passengers
seeking transportation climbed aboard, and along with the driver and
we soon pulled out of the dealership's parking lot. One of my
traveling companions was a nurse who worked at a private practice
that was somewhat located in the direction of my house. For that
reason, after the driver dropped her off, he made the call to go
ahead and take me home. A decision that did not sit well with the two
other people in the van.
The first was a guy who, in my opinion,
from the moment the driver opened the minivan's big sliding door to
let them in seemed upset that I had already claimed the front
passenger seat. He was a balding, middle-aged man dressed in a decent
J.C. Penney-type suit and carrying a cheap briefcase, which he
clutched like it carried the codes for the United States nuclear
arsenal. While I am sure he would have about busted a nut had anyone
asked if he was an attorney, to me the guy had the look of a
second-rate insurance salesman desperate to make his quarterly
commission.
The second was a forty-something lady
decked out in a patented Hillary polyester paints suit complete with
matching scarf and apparent bad attitude. From the moment she climbed
aboard, her cell phone never broke contact with her left ear except
to dial a new number. Of course, the conversations she engaged in
while we were on the road were totally one-sided to the driver,
insurance dude, and myself but it was made abundantly clear she hated
her ex-husband and sister and didn't really think too kindly about
her kids or the poor soul she was married to now. Thinking back on it
now, had I been sharing the van's middle seat with her like the
insurance guy was, I'd probably have clutched my briefcase tightly
taking special care to position it over my tender male areas.
The only thing that united the two
disgruntled people behind me were their chorus of deep sighs as the
van we all rode moved further west on Interstate-20. I must admit,
after a while their joint discomfort was beginning to bother me
despite the fact that I had no real power determining the route we
were taking. Don't get me wrong, I'm not a complete insensitive ass,
I fully understood that their workday was just starting while my
weekend was beginning. I'm sure they had tons of issues all demanding
their immediate attention while, like me, they had been forced to
take their cars in for repairs.
After what to my fellow passengers
probably seemed like an eternity of back country roads after leaving
the interstate the courtesy shuttle pulled into my driveway. Thrilled
that I could now go inside get cleaned up, eat, and rest, I thanked
the driver profusely with every intention of not looking back.
However, there was this little nagging voice that said the people I
was sharing the van with on that painful journey needed some
acknowledgment.
“Hey,” I said politely the two
after turning in my seat, “ I'm sorry this took you all so far out
of your way, you guys have a good day.”
I'll give myself a point for trying to
me a decent human being because my effort fell on totally deaf ears.
Insurance dude was in a total daze, no he wasn't asleep, but had his
eyes wide open and staring off into space. It was the kind of look
men have when the daily shit they have to put up with gets so weird they mentally transport themselves to
their personal and secret happy place. Paint suit lady broke away
from her latest cell phone conversation to give me one of those
hate-filled looks that suggested if she had a knife nearby my manhood would
soon have resided in a zip lock bag inside her stylish pocketbook.
With my misplaced urge for human decency either ignore or rejected, I jumped out of the van and walked towards the front door of my house. I did catch of a glimpse of paint suit lady looking back my way as the van left my neighborhood. Till the day I die I will remember the cold, dead look in her eyes that would have easily put any supernaturally-inspired, insane killers portrayed in the movies to shame. At that moment I set aside my agnostic beliefs and said a small prayer for the driver and catatonic insurance dude.
With my misplaced urge for human decency either ignore or rejected, I jumped out of the van and walked towards the front door of my house. I did catch of a glimpse of paint suit lady looking back my way as the van left my neighborhood. Till the day I die I will remember the cold, dead look in her eyes that would have easily put any supernaturally-inspired, insane killers portrayed in the movies to shame. At that moment I set aside my agnostic beliefs and said a small prayer for the driver and catatonic insurance dude.
Retrieving my car from the dealership
later that afternoon was a breeze. My son came home from college for
the weekend and after I bribed him and his girlfriend at that time
with an offer to stop at local Mexican restaurant we loaded up,
picked up my daughter from school and drove off into the metaphorical
sunset while munching on chips and salsa.